Popular questions
The best route depends on your preferences. The Machame and Lemosho routes are the most scenic and offer better acclimatization, while the Marangu route is shorter and has hut accommodations.
While Kilimanjaro is not a technical climb, it requires physical endurance. The challenge is mainly due to the altitude, so preparation is key. Regular physical exercise before your trip is recommended.
The success rate varies by route and duration. Longer routes (7-9 days) have higher success rates (90-95%) due to better acclimatization, compared to shorter routes.
We offer a variety of nutritious meals, including soups, pasta, rice, fruits, vegetables, and proteins. Special dietary requirements can be accommodated if requested in advance.
Booking questions
We recommend booking at least 3 to 6 months in advance, especially for the high season (June to October). This ensures availability and gives you ample time to prepare physically and mentally.
Yes, changes to your booking can be made depending on availability. We ask that any modifications be communicated at least 30 days before the start date.
Yes, travel insurance is mandatory. It should cover high-altitude trekking and emergency evacuation. We recommend that you purchase your insurance as soon as your trip is confirmed.
Yes, extra days can be added for better acclimatization or for additional experiences such as exploring the area around Moshi. Be sure to discuss this with our team when making your booking.
Payment questions
Absolutely. We use secure payment gateways to ensure that your personal and financial information is protected. Rest assured that your payment is handled safely.
All mandatory park fees, taxes, and camping fees are included in the price. Optional services, such as gear rental or tipping, are additional costs. We will provide a clear breakdown of what’s included in your package.
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We accept a variety of payment methods, including credit cards (Visa, MasterCard), bank transfers, and mobile payments like M-Pesa. We also accept payments via PayPal upon request.
Group booking questions
A group booking is when you have 5 or more people booking together for the same Kilimanjaro climb. Larger groups may receive bigger discounts and additional benefits.
There is no strict upper limit for group size. However, we recommend keeping groups between 5 and 15 people for a more personalized experience. For larger groups, we can arrange additional guides and support staff.
Yes, additional members can join your group after booking, as long as there's availability. We recommend informing us as early as possible to ensure space and proper arrangements.
If a group member cancels, our standard cancellation policy applies. Depending on the timing, you may receive a partial refund. Please note that group discounts might change if the group size drops below the minimum required for a discount.